Essential Job Functions

• Coordinate with client management to formulate highly complex technical solutions.  Identify and implement solutions based on client needs. Informs client management of appropriate developments in technical support products.
• Provide technical leadership to internal and external personnel on highly complex system installation processes. Mentor and provide guidance to less experienced personnel.
• Provide technical leadership to appropriate personnel on highly complex system administration activities.  Provide technical solutions and escalated support for non-routine, highly complex technical issues.
• Evaluate products and upgrades for appropriateness of cost and compatibility. Oversee and implement system upgrade strategies.
• Lead the design, implementation, and maintenance of highly complex solutions. Coordinate activities with other technical personnel as appropriate.
• Develop and analyze highly complex system standards, thresholds, and recommendations to maximize system performance. Initiate reviews as appropriate.
• Conduct capacity planning reviews with management and approves capacity plans formulated by less experienced personnel.
• Develop strategies to manage the frequency of appropriate support package/patch application. Monitor database maintenance and provides appropriate recommendations, when required. Implements solutions and refines procedures as appropriate.
• Coordinate with business development personnel on proposals and work estimates involving highly complex system administration projects and solutions.

Basic Qualifications

• Bachelor's degree or equivalent combination of education and experience
• Bachelor's degree in computer science, management information systems, or related field preferred
• Nine or more years of technical experience in a client-server environment
• Experience working with highly complex systems administration, database administration, and landscape maintenance
• Experience working with company products and services
• Experience working with company and client documentation and storage procedures
• Experience working with highly complex system implementations and organizational processes

Other Qualifications

• Strong analytical and problem solving skills
• Good leadership skills to guide and mentor the work of less experienced personnel
• Strong communication skills
• Strong personal computer and business solutions software skills
• Strong ability to lead and work as part of a team
• Research current systems technology and serve as subject matter expert on complex systems processes and procedures. Conduct usability and costing studies.