A Front Line Engineer who can act as a liaison between the operational/technical customers and the development team.

• Provide strong technical problem solving on issues raised by customers and troubleshoot network, server, and general system issues as required.
•  Analyze problems and translate issues for resolution for the team.
•  Develop scripts (i.e.; Bash, Perl, Python) and interface capabilities to support the transition of new services into operations.
• Assist and direct customer with the use of system capabilities.
• Interface with developers to maintain awareness of system updates and issues.
• Provide operational system metrics as required to proactively support the system; provide projections for errors and performance; identify other system performance metrics that would add value for system and data flow managers.
• Report the status of all LOE tasking to the government on a weekly basis, or when deviations from approved planning require approval.
• Perform system analysis and system verification.
• Knowledge of Internet protocol, experience with troubleshooting network problems in configurations and software, and experience with distributed computing.
• Optional but defining a highly valued candidate: Redhat Linux certification, familiarity with Ruby, Puppet, Hobbit, Hadoop, Zookeeper, Splunk.
• Proficiency with UNIX skills (i.e.; ssh, ftp, and vi). Script familiarity. System troubleshooting.